Privacy Policy 

Alibaba DAMO (Hangzhou) Co., Ltd. recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy sets out how we collect, use and disclose information in relation to users outside of the People’s Republic of China.


Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with services while you browse our website. The information we collect about you may include some or all of the following (“Personal Data”):



We collect and use your Personal Data for the following purposes:



We may disclose and transfer (whether within or outside the jurisdiction where our offices are located) your Personal Data to affiliated companies in the Alibaba Group. 

When we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations, or as otherwise required or permitted by applicable laws.

We may also disclose your Personal Data to any other person with your consent to the disclosure

We retain your Personal Data for one year, or as required or permitted by applicable laws, such as tax and accounting laws.

We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you. 


Under the applicable laws, you may have the rights of access to Personal Data held by us and other rights.  If you are a visitor from the European Union, please refer to section H. VISITORS FROM THE EUROPEAN UNION below for more information.

If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request to

If and to the extent permitted by applicable law, we may charge you a fee for the processing of any request you make regarding your Personal Data.


We do not intend to collect Personal Data from minors under the age of 18. Parents and schools may use our Website to create accounts for minors, such as registering them for activities. We encourage parents and teachers to spend time online with minors and to monitor their online activities. If you believe that a child has created an account on our Website, please contact us to have the account deactivated by sending us an email at [].


We employ commercially reasonable security methods to prevent unauthorized access to our system, to maintain data accuracy and to ensure the correct use of the information we hold.


No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.


We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

Any changes to this Privacy Policy will be communicated by us posting an amended Privacy Policy. Once posted, the new Privacy Policy will be effective immediately. 


This section of the Privacy Policy applies only if you are a visitor from a country that is a Member State of the European Union, and supplements the information in this Privacy Policy.

If you are in the EEA your controller is Alibaba DAMO (Hangzhou) Co., Ltd. (incorporated in Hangzhou, China). For contact details, please see section I. HOW TO CONTACT US below.


Legal Basis for Data Processing

We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process Personal Data will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect and process Personal Data about you only where it is: necessary for the performance of any contract between you and us; necessary to comply with legal requirements; necessary for our legitimate interests and not overridden by your rights; and/or where it is based on your consent.

If we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), this interest will normally be to implement visitors management, manage our relationship with you and communicate with you as necessary and for our legitimate commercial interest, for instance, when responding to your queries or for the purposes of ensuring the security of our offices and information system. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If we ask you to provide Personal Data to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). In some instances, you may be required to provide us with Personal Data for processing as described above.

We retain your Personal Data for one year, or as required or permitted by applicable laws. When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided under section I. HOW TO CONTACT US below.


International Transfers of Personal Data

Our business may require us to transfer your Personal Data to countries outside of the European Economic Area (“EEA”), including to countries that may not provide the same level of data protection as your home country such as the United States and China. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement appropriate measures to ensure your Personal Data will remain protected in accordance with this Privacy Policy, such as standard contractual clauses. A copy of those clauses can be obtained by contacting [].


Your Rights

If you are a resident of the European Economic Area, you have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided under section I. HOW TO CONTACT US below:

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.


If you have any requests, questions or concerns about our use of your Personal Data and this Privacy Policy, please contact us at [].