Alibaba Innovative Research (AIR) > Human-Computer Interaction
How to Make the User Experience of Enterprise Office Products Measurable, Traceable and Optimizable

Theme

Human-Computer Interaction

Topic

How to Make the User Experience of Enterprise Office Products Measurable, Traceable and Optimizable

Background

Alibaba is a large enterprise with more than 100,000 employees, which is undergoing a rapid transformation of enterprise digitization. In order to support the transformation process, many SaaS products of enterprise office and organization management have been incubated internally, such as video conference system, procurement system, reimbursement system, recruitment system, etc. Tracking and discovering the product process problems, further optimizing the process, reducing operating costs, and improving employee work efficiency and satisfaction will bring great value to the enterprise.

Target

  • Establish the user experience analysis models for the products like video conference system, procurement system, reimbursement system, recruitment system, etc.
  • Comprehensively analyze the economic value brought by the experience improvement of office systems such as video conference system, procurement system, reimbursement system and recruitment system.
  • Create experience measurement models and experience insight reports for video conference system, procurement system, reimbursement system, and recruitment system.

Related Research Topics

  • Experience Management System Construction

 

Suggested Collaboration Method

ARF (Alibaba Research Fellowship), three months ~ one year onsite.

 

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